Returns and refunds
Last updated November 14, 2026
If the plotter isn't right for you, you can return it within 30 days of delivery.
How to start a return
Email support@inkpilot.co with your order number before you send anything back. We'll reply with the return address and next steps, so we can match the package to your order.
What we can take back
- Returns are accepted within 30 days of delivery.
- Send back everything that came in the box: the plotter, the power supply, and the Inkpilot Wi-Fi box and its power supply if you bought the Wi-Fi model.
- Use the original packaging, and make sure nothing is damaged.
Return shipping
You pay for return shipping, unless your order arrived damaged, defective, or wrong. In those cases we cover it.
Damaged, defective, or wrong orders
Check your order when it arrives. If something is damaged, defective, or not what you ordered, email support@inkpilot.co within 7 days of delivery with your order number and photos. We'll make it right with a replacement or a refund, and we'll cover the shipping.
Refunds
Once your return gets to us and we check it, we'll email you. Your refund goes back to your original payment method within 10 business days of us getting the return. Your bank or card company may take a few more days to show it.
Switching models
If you want the other model instead, return the one you have and order the other one.
The Inkpilot app
Returning the plotter doesn't change your Inkpilot app subscription. Apple handles app subscriptions, so you can cancel one or ask for an app refund through your Apple account.
Questions
Email support@inkpilot.co and we'll help.